Refund policy

30-Day Change-of-Mind Returns

You can request a refund or exchange within 30 days of receiving your hat.

To qualify, the hat must be unworn, with tags attached. Exchanges are subject to stock availability.

Return Postage and Refunds

For change-of-mind returns, you pay the return postage. Please use a tracked service and keep your tracking receipt.

Original delivery charges are not refunded.

We do not charge a restocking fee or deduct the cost of shipping that was originally provided free.

Exchanges

For a change-of-mind exchange, you pay the postage to return your hat and the delivery charge for the replacement.

We will confirm the replacement delivery cost with you before proceeding.

How to Request a Return

Contact NU BREED through our Contact page with your order number and whether you would like a refund or exchange.

Please contact us before posting your return so we can provide the return address and instructions.

We will assess the returned item against these conditions before processing the refund or exchange.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, is faulty or contains the wrong item, please contact us with your order number and details of the issue.

Photos are helpful where available.

NU BREED will cover reasonable return postage for confirmed faults or incorrect items supplied and provide an appropriate remedy under applicable consumer law.

Your Consumer Rights

Our change-of-mind policy is additional to your rights under the Australian Consumer Law and other applicable consumer laws.

The 30-day limit, unworn condition, tags requirement and change-of-mind postage charges do not limit your statutory rights for faulty or incorrectly supplied goods.