1. About Us

This website is operated by Darren Selby trading as NU BREED, ABN 47 318 961 145.

In these terms, “we”, “us” and “our” mean NU BREED. These terms apply to purchases through nubreed.com.au and your use of our website.

For questions about orders or these terms, please contact contact@nubreed.com.au.

2. Your Consumer Rights

Nothing in these terms excludes, restricts or modifies rights available under the Australian Consumer Law or other applicable laws that cannot legally be excluded.

Our change-of-mind returns policy is additional to those rights.

3. Products and Descriptions

We aim to provide accurate product descriptions, photographs, prices and availability. Please check the product page for materials, fit, colours and included items before ordering.

Colours may appear slightly different between screens. This does not affect your rights if a product is faulty or materially different from its description.

Accessories and styling items shown in campaign photographs are included only where expressly listed in the product description.

4. Prices and Payment

Prices are in Australian dollars unless another currency is clearly displayed. Displayed prices include applicable Australian taxes.

Delivery charges and any optional upgrades will be shown before payment so you can review your order total.

Please use a payment method you are authorised to use and provide accurate billing and delivery details.

Price changes apply to future purchases and do not change the agreed price of an existing order.

If we identify a pricing error affecting your order, we will contact you to resolve it. We will not charge an increased amount without your agreement.

5. Orders and Availability

After ordering, you will receive an order confirmation by email. Please check your order details and contact us promptly if anything is incorrect.

If we cannot supply an ordered item, we will notify you and arrange a refund for the unavailable item and any delivery charge attributable to it, or agree on an alternative with you. We will not substitute products without your consent.

If an unavailable item makes the rest of your order unsuitable, please contact us to discuss an appropriate solution.

6. Bundles, Upgrades and Promotions

Each bundle’s product page explains its contents and price. Optional upgrades, including keyrings where offered, are included only when selected and paid for.

Any conditions relating to promotional offers, including eligibility, expiry dates or exclusions, will be disclosed with the offer.

Items shown together in a photograph do not automatically form a bundle.

7. Australian Shipping

In-stock orders are normally dispatched from Melbourne within 1–3 business days, excluding weekends and public holidays. Dispatch time is separate from delivery time.

Australian orders are sent using Australia Post Standard shipping:

• Orders under $150: $9.95 delivery

• Orders of $150 or more: Free standard delivery

The free-delivery threshold is calculated using the merchandise subtotal after discounts and before shipping charges.

Delivery estimates are estimates rather than guaranteed arrival dates. If your parcel is significantly delayed, lost or damaged, contact us so we can investigate and help resolve the issue. Your statutory rights remain unchanged.

Please check your delivery address carefully. Contact us immediately if it needs correcting; changes may not be possible after dispatch.

8. International Shipping

International shipping is available only to destinations enabled at checkout.

Available services and shipping charges are shown before payment.

Australian free-shipping offers do not apply to international orders.

Any applicable destination taxes, duties or customs arrangements will be explained in our Shipping Policy and at checkout where relevant before international orders are accepted.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible with your order number.

We will try to accommodate requests before dispatch. If an order has already been sent, our returns process may apply.

This does not limit any cancellation or refund rights provided by law.

10. Change-of-Mind Returns and Exchanges

You may request a change-of-mind return or exchange for your hat within 30 days of delivery.

For a change-of-mind return, the hat must be unworn with its tags attached. Exchanges depend on stock availability.

To request a return, email contact@nubreed.com.au with your order number and whether you would prefer a refund or exchange. We will provide return instructions and the return address.

For change-of-mind returns:

• You pay the return postage. Please use a tracked service and retain proof of posting.

• Original delivery charges are not refunded.

• For an exchange, you pay the replacement delivery charge, which we will confirm before proceeding.

• We do not charge a restocking fee or deduct an outbound delivery charge where your original order qualified for free shipping.

For bundles or accessories, contact us with the details of the item you wish to return so we can explain the applicable process before you post it.

11. Faulty, Damaged or Incorrect Items

If your order arrives damaged, contains an incorrect item or develops a fault, please contact us with your order number and a description of the issue.

Photographs can help us assess the problem where practical.

Where Australian Consumer Law applies, a major product failure generally entitles you to choose a refund or replacement. For other failures, we will provide an appropriate remedy as required by law.

We cover reasonable return-postage costs for confirmed faulty or incorrectly supplied items.

The 30-day change-of-mind period and requirements for unworn condition and attached tags do not limit your statutory rights.

12. Upcoming Releases and Pre-Orders

Products offered for pre-order will be clearly identified, with an estimated dispatch timeframe and any relevant conditions disclosed before payment.

If an expected dispatch timeframe changes, we will contact affected customers and explain the available options.

Statutory rights relating to delays or non-supply continue to apply.

13. Website Content

Website content, including brand artwork, photographs, text and designs, is owned by or licensed to NU BREED where applicable.

You may browse and share links to our website for personal use. Commercial reproduction or use of protected content requires permission from the relevant rights holder.

You must not use the website for fraud, unlawful activity or attempts to interfere with its security or operation.

14. Privacy

Our Privacy Policy explains how we collect, use and protect personal information and how to contact us about privacy matters.

Purchasing from us does not require you to agree to receive promotional emails. You may unsubscribe from marketing communications at any time.

15. Updates to These Terms

We may update these terms for future website use and purchases. Updated terms will be published on this page.

The terms applying when you placed your order continue to apply to that purchase unless we agree otherwise with you or a change is required by law.

16. Applicable Law and Questions

These terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections that apply to you elsewhere.

If you have a concern, please contact contact@nubreed.com.au so we can try to resolve it.

Nothing in these terms prevents you from seeking assistance from a consumer regulator or exercising your legal rights.